Before your appointment

You will need to fill out the intake and consent forms that pertain to your appointment type. These need to be filled out no later than 24 hours before your appointment, which gives the Esthetician ample time to review and prepare for your arrival without cutting into your appointment time.

Early Arrivals: If you arrive early and see a “Do Not Disturb” sign on the door that indicates an ongoing service. Please wait in the hall or the lounge area and I will be with you shortly.

Booking Deposit Policy

To reserve your appointment, all new clients are required to pay a 50% booking deposit.

After your appointment is scheduled, you will receive a separate payment request for the deposit. Your appointment is not confirmed until the deposit has been received.

Your deposit will be applied toward the total cost of your service at checkout.

The booking deposit is non-refundable, but may be transferred to one future appointment if you provide at least 48 hours’ notice to reschedule.

If your deposit is not received within 24 hours of booking, Fresh Canvas Skin reserves the right to cancel your appointment and make that time available to another client.

Returning clients are not required to pay a deposit unless otherwise requested.

Cancellation, Late & No-Show Policies:

Your appointment time is reserved exclusively for you. Because each service is carefully scheduled, we kindly request at least 48 hours’ notice if you need to cancel or reschedule.

• 48 or more hours’ notice: No cancellation fee. New client deposits may be transferred to one future appointment.

• Less than 48 hours’ notice: A cancellation fee equal to 50% of the scheduled service will be charged.

• No Call / No Show: Appointments missed without notice will be charged 100% of the scheduled service.

• Gift certificates and prepaid services are also subject to this policy and may be forfeited in accordance with the cancellation terms.

We understand that true emergencies can happen. If an unforeseen emergency prevents you from attending your appointment, please contact us as soon as possible. Any exceptions are made at the sole discretion of Fresh Canvas Skin.

Late Arrivals: A 15-minute grace period is provided. Arrivals more than 15 minutes late may need to be canceled or rescheduled and will be treated as a late cancellation. The applicable cancellation fee will apply.

Repeated Cancellations: Frequent cancellations or failure to pay the fee will lead to a booking ban in the future.

Payment Authorization

A valid credit card is required to reserve all appointments.

By scheduling an appointment with Fresh Canvas Skin, you acknowledge that you have read and agree to these policies and authorize Fresh Canvas Skin to charge the card on file for applicable booking deposits, cancellation fees, late cancellation fees, and no-show charges as outlined above.

Payment Policy

We accept Zelle, Major Credit Cards, Cash or Venmo

Guest Policy

Arrive at your appointment alone. If you have someone driving you to your appointment they must stay in the waiting room.

Product Return Policy

Retail products are nonrefundable due to safety reasons.